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Cairns Regional Council have a coronavirus hotline for anyone looking for information, advice and support regarding Covid-19 in Cairns. Residents can call the Cairns Local Coronavirus Hotline on 1300 396 102, between 8am and 5pm, seven days a week.

The hotline operates from the Cairns Disaster Coordination Centre and is run by the Incident Management Team. This is so callers will be able to speak to local professionals. In addition, people needing support in their own language can access the Hotline via the Translating and Interpreting Services (TIS). Residents with any complex communication needs can access the Hotline via the National Relay Service

This hotline is for coronavirus related questions. The Council’s customer service number is 1300 69 22 47 which can still be used for Council enquiries, such as paying bills, requests for services and reporting lost pets.

Do not rely on social media for your information as it can sometimes be incorrect. Keep yourself informed with official, accurate and reliable information.

Council’s website is being constantly updated with the latest local coronavirus information, which you can find on the Covid-19 updates web page.

This includes:

  • current cases, contact tracing and testing,
  • closures, cancellations and service changes,
  • health advice,
  • restrictions on movement and mask wearing,
  • business information and support,
  • financial and community assistance

        to name a few.

They will list all updates here when available, so make sure to bookmark the page or check in as regularly as you can. Information on this website is also available in other languages via Google Translate. Simply choose your language from the drop down menu at the top right of the screen.

The Council is following the advice of Federal and State authorities regarding what measures are being taken to restrict the spread of coronavirus. The health and safety of the Cairns Community is the Council’s number one priority.

Stay safe during this time and remember that the Council is here to support you with updated and correct information on Covid-19 in Cairns.